The museum is housed within a Victorian Police, Fire and Ambulance station so please be aware that access into and around the building can be limited. For this reason entry into the museum is charged at £4.00 for wheelchair users.
The majority of our building is accessible to those using a standard wheelchair. A lift is available to access all floors, and additional ramps and wider doors have been installed to improve accessibility for wheelchair users or those with mobility issues. Our cobbled courtyard can also be tricky for anyone with moderate-severe mobility issues, and their are occasional steps throughout our ground floor. Our main staircase have worn through years of use and can be uneven underfoot, so watch out for those! Please make sure you consider these details when visiting.
Despite listing restrictions to our building, our staff are more than happy to help you as much as we can to ensure you make the most of your visit. If you have any concerns or need additional help, please speak to a member of staff.
Housed in a grade II listed building means the museum's layout can be confusing in places.
We use lights, sounds, smoke and smells to bring history to life. Please ask our team for more information. Sensory friendly maps are available on the day of your visit. These maps highlight areas of sounds, smells and other aspects which may be overloading to those with additional needs.
In the museum's main entrance visitors will also find our sensory chill out zone with soothing lights and relaxing beanbags. Even though we do not allow dogs or animals into the museum, we do allow support dogs around the building. We are a very friendly team of both staff and volunteers so please do ask for our support.
Visitors requiring 1-to-1 support receive one free entry ticket for their carer or support worker into the museum (when accompanying a visitor on 1-to-1 support). This is valid for one free carer to one full paying visitor.
Make the most of your visit and download our sensory friendly map.