Booking and buying tickets online...

New visitors

To book your tickets online, please choose the date and time of your visit and then choose the 'new visitor' option to complete your booking. Every newly purchased ticket is automatically upgraded to a year ticket for no extra charge so you can visit us for 12 months from the date of your first visit for free. When completing your tickets please provide the full name of all visitors to validate your ticket. The names on the ticket must be of the persons visiting. Proof of ID may be requested on arrival at the museum.

Returning visitors

If you are booking with a valid year ticket, please choose the date and time of your visit and then choose 'revisit' to complete your booking for a free return visit. Please remember to bring your annual pass to the museum to show on entry or quote your unique ID number.

Additional bookings

If you are booking for a Sensory Play session or our fire engine ride experience, choose the date of your visit and follow the booking procedure as normal; you will be given at option to add extra activities towards the end of your booking.

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Refund Policy 

Please click here to read our refund policy. If you have any questions please call 0114 2491 999.