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Welcome back... We have missed you!

We have missed you all so much!

We have introduced new measures to help the museum remain a COVID secure space. The health, safety and wellbeing of our visitors, staff and volunteers is our greatest priority so whist things will be a little different, we are excited to be able to welcome you back.

Our opening times will remain Wednesday to Sunday but to assist in managing visitor numbers we ask that you pre book your slot and purchase tickets online before visiting. Timed arrival slots will be at 10:00, 11:00, 12:00, 13:00, 14:00 and 15:00.


For now some of our interactive exhibits have been removed. 

What to expect from your visit to NESM:


  • Tickets to the museum will be limited each day.

  • Visitors can now book advance tickets online. Click here to buy now.

  • There may be some availability for walk-ins on the day, however we recommend you book in advance to avoid disappointment. 

  • You must chose an arrival time of 10:00, 11:00, 12:00, 13:00, 14:00 or 15:00.

  • When you arrive, we will ask every visitor over the age of 16 years for contact details as part of the NHS Test and Trace programme.



  • Information will be displayed at the main entrance to let you know about our new measures to help keep the museum a COVID secure space.

  • You may have to queue a short while outside before entering the museum.

  • We ask all visitors over the age of 11 to wear a face covering during your visit. If you have an exemption card due to medical reasons, please let our staff know.

  • The museum is housed within a Victorian building so our entrance has limited space.


Social Distancing: 

  • We have introduced a suggested one-way route around the museum to ensure you don’t miss a thing. You can walk the route as often as you like, so please don’t worry if you think you’ve missed something. Please stick to the route and allow others to safely pass if needed.

  • There are markers around the museum to help remind us of social distancing guidelines.

  • Contactless card payments will be the primary payment method available. 


Hygiene and Cleaning:

  • Hand sanitising facilities will be available at various points around the museum.

  • We have introduced thorough and frequent cleaning schedules throughout the museum.

  • Safety screens will be in place in the admissions and shop area.



  • Toilet facilities are located on the ground floor and 1st floor.

  • We have increased our cleaning and sanitising schedule of these areas.


Museum exhibition areas:

  • Some areas will have limited access as to safely maintain social distancing in these spaces.

  • We have temporarily removed some of our interactive hands-on exhibits.

  • We are currently unable to run our fire engine rides.


Museum Coffee Shop:

  • Our coffee shop will reopen.

  • We are sorry but limited coffee shop seating will be available at this time.

  • Visitors will be unable to have a picnic in our coffee shop. In busier times our Learning Rooms will be open for picnics.


As a reminder, to help us keep visitors, staff and volunteers safe, you will be asked to:

  • Maintain social distancing guidelines from other visitors.

  • Use the hand sanitising stations provided and wash your hands regularly.

  • Wear a face covering / mask when indoors.

  • Provide your details for the NHS Test and Trace system.

  • Catch coughs and sneezes in a tissue and dispose of in the bins provided.

  • Stay with your group during your visit and supervise children in your group at all times.

  • Not attend the museum if you have Covid-19 symptoms:

    • a high temperature

    • a new, continuous cough

    • a loss of, or change to, your sense of smell or taste

    • current guidance is that you should be isolating due to having Covid-19 symptoms (10 days isolation) or if you have had contact with someone with Covid-19 symptoms (14 days isolation).

    • Contact the NHS Test and Trace system if you become unwell with Covid-19 symptoms after a visit.

    • Follow our new guidelines displayed around the museum. Our staff will let you know of any further measures which may be put in place to keep you safe.


Feeling unwell when at the museum?

  • If you feel unwell during your visit, with symptoms compatible with Covid-19, please avoid contact with other visitors and seek immediate medical attention by contacting a member of staff